Delivery & Return Policy
We take pride at every stage of the order process and we know that timing is everything. We aim to deliver all jewellery orders which are handmade by us in our workshop within 3-7 days. If you require something urgently contact us to discuss having your order fast tracked.
Silver jewellery and other non-jewellery items are dispatched via Royal Mail’s Tracked service which will not require a signature. We will send an email on the day of dispatch to include a tracking number. Special Delivery orders are required to have a signature to receive the parcel.
Solid gold and diamond jewellery orders will be sent via Royal Mail’s Special delivery service and will require a signature. Click here to track a special delivery http://www.royalmail.com/personal/uk-delivery/special-delivery
As a general rule, we ship jewellery items via Royal Mail’s International Tracked Service. We cannot be held responsible for items that are delayed via customs entering the country.
Delivery Price Guide
UK Standard Delivery: FREE
(Includes Highlands & Islands of Scotland, Northern Ireland & other UK Islands)
(2-10 working days from dispatch)
Rest of the world: FREE
(5-14 working days from dispatch)
We try our utmost to package your items well so it arrives with you in pristine condition, if your parcel has been damaged in transit and requires a replacement please email me at email@example.com along with an image of your faulty item and I will advise how best we can assist you.
If you return a non-personalised item to us that isn’t deemed as faulty, the return delivery charge will be at a cost to yourself and we will refund you for the product price only. When returning your item to us please enclose your original invoice (where possible). Alternatively, enclose a note with your contact and order details.
We always recommend using a tracked service to return your item if it is a valuable order or a jewellery item - we cannot be held responsible for items that go missing in the return post.
40 High Street
Returning Personalised Items for a Refund
Personalised items that are uniquely made for you are non-returnable & non-refundable (unless faulty). This includes anything specially made or ordered with your choice of name, location, fabric, message, or other customised feature making the item unique to you. Please note that earrings are non-returnable for reasons of hygiene and safety.
Returning Non-Personalised Items for a Refund
We can all be indecisive from time to time - if you change your mind about an item just make sure you return it to us within 14 days in the original packaging and in a re-saleable condition.
We will process your refund directly to your debit /credit card within 14 days at the very latest, subject to the above terms & conditions.
Items Purchased in One of Our Shops
If you have recently purchased a non-personalised item from one of our stores and have changed your mind we will happily offer you an exchange or credit note.
Please remember due to the fact that each personalised piece is handmade to order we cannot offer a refund or exchange online or in-store unless faulty. The same applies to earrings for hygiene reasons.
Returning Faulty Items
Please return a faulty product to us within 14 days from the day received to receive a full refund, or to have your item fixed.
Please note that we are not liable for any other jewellers work. A faulty jewellery item corrected by another jeweller voids the 30 day warranty period.
Return With Royal Mail
If an item has been approved to be returned please go to https://www.royalmail.com/track-my-return/pick-a-retailer and In just a few steps you can easily process your item to return. Then simply print your label with their label printing service or at home. Finally, drop your item at your local Customer Service Point or Post Office® branch. Your item will be fully tracked on its way back to the retailer.